No error message is displayed.
When we try to add additional RAM to the machine, This happens. Since then, we tried to relocate the new memory, which caused the same problem. Then, we took out all the new memory and the problem still persists. We also tried to press F2 to enter the system settings, but it was just an indication “Enter system settings” and hang at the same point.
Has anyone seen this problem before, or have any ideas on what to try next?
UPDATE
After troubleshooting and trying to isolate the problem (stripping the content to a single CPU and a single DIMM, the same problem, swapping to other CPUs and different DIMMs, the same problem) , Dell support will come out to exchange the system board.
Update 2
The problem has been resolved after Dell replaced the system board.
< p> Fortunately, the only solution is simple, just unplug the machine from the KVM, usually MONITOR is the culprit (BLUE VGA cable will cause the system to hang. You also read it.) Unfortunately, for For most people, this is not a reasonable solution.
I have a Minicom 232 IP KVM. Dell is so powerless that it is beyond my scope to allow this negligence in the code responsible for starting the system .
Other considerations:
>No Dell update can solve this problem>Most Dell technicians are not aware of this failure-this is rare.>Most Dell technology People will choose to replace the motherboard – this is unnecessary and does not solve the underlying problem, although you may see the server start up because most people will remove it from the rack or use a push station when replacing the motherboard. > After the LifeCycle controller starts, you can reconnect the KVM.> If you connect another monitor to the front VGA port, the system will start normally.> If you have to restart the server for any reason, and the KVM is plugged in, it will Unable to recover. In addition, iDrac will become unresponsive, and manual operation is required to manually remove the KVM cable and restart the server.
I have a Dell PowerEdge R720xd stuck at startup B IOS. It successfully passed the “Configure Memory” and “Configure iDRAC” screens, but once it displays “CPLD Version: 103” and various management engine versions/patches, it will hang.
No error message is displayed.
This happens when we try to add additional RAM to the machine. Since then, we have tried Relocating the new memory caused the same problem. Then, we took out all the new memory and the problem still persists. We also tried to press F2 to enter the system settings, but it just indicated “Enter the system settings” and hangs at the same point.
Has anyone seen this question before, or have any thoughts on what to try next?
UPDATE
After troubleshooting and trying to isolate the problem (stripping the content to a single CPU and a single DIMM, the same problem, swapping to other CPUs and different DIMMs, the same problem) , Dell support will come out to exchange the system board.
Update 2
The problem has been resolved after Dell replaced the system board.
I have this problem. The problem is iDrac 7 or Lifecycle Controller. I have updated their latest firmware to no avail. If you can log in to iDrac and check LifeCycle Controller, you will find the CPU divided by 0 error. In this case Occurs during the startup process because of a pending error (poorly read) caused when writing the inventory of different items inserted into the machine. Programming.
Fortunately, the only solution is simple , Just unplug the machine from the KVM, usually MONITOR is the culprit (BLUE VGA cable will cause the system to hang. You also read it.) Unfortunately, for most people, this is not a reasonable solution.
I have a Minicom 232 IP KVM. Dell is so powerless that it is beyond my scope to allow this negligence in the code responsible for starting the system.
Other notes:
>No Dell update can solve this problem>Most Dell technicians are not aware of this failure-this is rare.>Most Dell technicians will choose to replace the motherboard-this is unnecessary, It also does not solve the underlying problem, although you may see the server start, because most people will remove it from the rack or use a push station when replacing the motherboard.> After the LifeCycle controller starts, you can reconnect the KVM .> If you connect another monitor to the front VGA port, the system will boot normally.> If you have to restart the server for any reason, and the KVM is plugged in, it will not be able to recover. In addition, iDrac will be unresponsive and requires manual The operation is required to manually remove the KVM cable and restart the server.